Rental Policies

MENTOR AND DRIVER AGE / DRIVING LICENSE

A minimum age of 23 years is required.

The driver must hold a driving license for at least one year. Citizens from non-EU countries must hold an international driving license for at least one year before.


REQUIRED DOCUMENTS

Prior to the start of the lease, the tenant or additional drivers must carry with them the original driving license and the original identity card or passport. Without these documents, the lease is not made.


LEASE TIME

The minimum rental time for cars is 1 day (24 hours). Our company allows the renter a grace period to return the vehicle for up to 30 minutes without any charge. After this period the renter will be charged at the cost of an extra day


Delivery Information

DELIVERY AND PICK UP: This is done at the office of the company and within the opening hours.Also, deliveries and arrivals can be made anywhere else (hotels,airports,ports) and any other time of the day after agreement with the renter.


DELIVERY AND RECEIVING OUT OF TIME

Our office is open every day from 8.30 to 20.00. Except from these working hours , delivery and pick up can be made any other time of the day by agreement with the renter. In case of delivery or pick-up outside of working hours, there will may be an extra charge


LEASING EXTENSION

If the renter wishes to keep the rented vehicle longer than the agreed period, he should contact with the office where he received the vehicle and depending on the availability of the vehicles you will have an extension of the rental or sign a new tenancy agreement.


EARLY RETURNS

If the rented vehicle is returned before the reservation expires, there will be no refund.


LOSS OR KEY DAMAGE

In the event that the key is lost or destroyed during the rental period, the renter will be charged the amound that the individual car manufacturer or dealer will require.


CHANGES OF CAR TYPE

In some special cases, our company has the right to change the type of car and to offer a different type of car than the original one, with a corresponding or larger category.


CAR INSIDE

If the vehicle is returned to its interior in a state that can not be cleaned with a simple cleaning (seats, roof, floor with stains, sand, hairs, etc.), the renter will be charged the amount of 50.00 €. In case of damage to the cars interior (eg burning), there will be a corresponding charge depending on the damage.


FUEL POLICY

Our company delivers the vehicle in an excellent condition and with a quantity of fuel. The renter is obliged to return the vehicle with the same quantity of fuel,or else he will be charged with the amount of fuel that is missing.


Prohibited Uses

  • LEASE BORDER LEASE: Crossing borders in another country is not allowed.
  • TRANSPORT BY SHIP: It is forbidden. Any damages to the rented car during transportation will not be covered by any insurance.

TAXES

All prices and charges on the form are charged with 24% VAT


CHANGE OF PRICES

The terms and values ​​of this pricelist can be changed without notice. And subject to approval by the GNTO


ROADSIDE ASSISTANCE

All vehicles are provided with 24-hour road assistance and accident care.

Insurance

  • 1

    CDW: (Collision Damage Waiver)

      Total liability with maximum Coverage for personal injury to third parties, up to the amount of € 1,220,000, including the occupants of the vehicle.
    Material damage to third parties (per accident), up to € 1,220,000.
    Personal accident cover up to 15.000 euro
    Crystal breakage.
    24Hours road assistance and accident care.
    In the event of an accident with the renters fault,the renter is covered for the cost of the companys car damage, however he is obliged to pay to the maximum amount of 600euro +V.A.T. (744 euro) that includes the cars damage and loss of rental days.

    What does NOT cover:
    Theft of personal items that are on, or inside the vehicle.
    Death or bodily harm of the company's driver.
    Damages to the bellow ,wheels and tires and the interior of the car.
    Damages made by intention or by the bad or wrong use of the car (ex. wrong fuel type,bad use of the gear box etc.)
    Car theft or a part of it, or car fire.
    Damages caused to the car by driving off road.

    Cost: No extra cost for CDW

  • 2

    FDW: (Full Damage Waiver)

      The renter is fully relieved of liability for damages to the car in case of an accident even if proven to be his fault.And also fire, theft and crystal breakage insured if he accepts the terms of the contract.

    What does NOT cover:
    Theft of personal items that are on, or inside the vehicle.
    Death or bodily harm of the company's driver.
    Damages to the bellow ,wheels and tires and the interior of the car.
    Damages made by intention or by the bad or wrong use of the car (ex. wrong fuel type,bad use of the gear box etc.)
    Theft of the car or a part of it, that was made by intention or by a bad use of the car (ex. If the car key is forgotten inside the car or if the car is left unlocked, etc.)
    Damages caused to the car by driving off road.

    Cost: 12 euro per day for all types of cars.

  • 3

    EXCLUDED FROM ALL KIND OF INSURANCES:

    Damages caused to the car while it was illegaly parked.
    Damages to the companys car or any other kind of damages to others while it was driven by an unauthorized person.
    Damages caused to the car by the wrong use of fuel.
    Damages resulting from breach of the terms of the contract.
    Damages caused by natural disasters or terrorist acts.
    Damages caused during our car was on a ship.<
    Damages caused while the driver was under the influence of narcotics, drugs or alcohol.
    Damages caused by the violation of the greek driving code

WAYS OF PAYMENT

Car hire always requires a Credit Card as a guarantee, even if the renter pays with cash. We accept Visa or MasterCard payments.The estimated amount of the lease will have to be approved by your credit card at the time of the rental. The release of the amount of the guarantee depends on your bank. We are not responsible for any bank charges or fees of your bank associated with this process.


Incident Administration Fee

In case of an accident due to the holder's liability, holder has the obligation to pay a non refundable fee of 15 EUR in order to cover administration expenses.


FINES-INFRINGEMENTS

All fines, violations and administrative penalties are fully charged to the renter.


REMOVING CAR NUMBER PLATES

In the event that during the rental the cars number plates are removed from any public authority the renter will be charged, in addition to the fine and the rent until the receiving of the plates by the competent authority.


COMPETENT JUDGMENT

1. Oral agreements do not exist.
2. Place of jurisdiction for any dispute is the Courts of Chania.